Customer Service by Community

The most important department to integrate when using social media is customer service, which also contains the most danger points according to Forrester analyst Natalie Petouhoff. She recently authored a report, The ROI of Online Customer Service Communities. She reveals service observations and expectations of social media with 1to1 Media Assistant Editor Jeremy Nedelka. … “customer service” “social media” “online communities” “natalie petouhoff” …